unite-call
Session Detail
Transcript
user
Hello?
agent
Hello! How can I help you today?
user
Yeah, I would like to book an appointment.
agent
Of course, I can help with that. Let’s start by getting the patient’s full name and date of birth, so we can find the right record. Could you share that with
user
Yeah, my name is Pragyavasist, so it's P-R-A-G-Y-V-A-S-H-I-S-T-H-A.
user
And the date of birth is 4th of November, 1999.
agent
Thank you for that. Can you also share the reason for the appointment, like a general check-up or something else?
user
Yeah, I would like to have an open heart surgery tomorrow from 2 to 3 p.m.
agent
I understand you're looking to schedule something important. We handle appointment bookings here, not the exact medical procedures. I’d recommend we start by booking an initial consultation with a doctor. Could you let me know if there’s a specific department or provider you prefer, or should we find the next available appointment?
user
Heart surgery.
agent
Understood. We can start by booking a consultation with a specialist. Let’s find a suitable time. Are you open to options in the next few days, or do you have a specific timeframe in mind?
user
Tomorrow, 2 to 3 p.m.
agent
All right. I’ll check for available consultation slots around that time. Which clinic or hospital location are you looking to visit?
user
Anyone nearby.
agent
Got it. Let’s go step by step. Can you tell me the name of the clinic or hospital you prefer, or the general area you're looking for? That way we can find the right options.
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